Shipping Policy

SHIPPING POLICY

Orders are processed within 2 to 4 business after receiving your confirmation email. Once your order has been shipped, you will receive a notification that will include your tracking information. Items are shipped with UPS Next Day Air (unless another rate is chosen when applicable) and will be delivered within 2 days of shipping.

Due to the nature of shipping frozen goods, we only ship on Monday, Tuesday and Wednesdays. This is to ensure that your items are delivered to you on time with optimal quality and product integrity. Please review the shipping chart below to estimate your shipping dates.

 

Shipping Schedule

Order Day

Estimated Shipping Day

Monday

Wednesday

Tuesday - Friday

Monday

Saturday - Sunday

Tuesday

 

Items are packed in insulation with dry ice to sustain up to 48 hours shipping. We recommend that you open your package as soon as possible to check for damage or thawing and to move into proper storage. Dry ice evaporates and may no longer be present when opening your items; this is very normal, however heavy moisture and thawing is not. If you experience either of these, please contact us immediately at info@benjaminleebison.com

Please handle and dispose of dry ice carefully and per the recommended guidelines by the CDC.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us immediately at info@benjaminleebison.com with your name and order number.

 

RATE DETAILS

We offer flat rate, zone-based shipping rates to states within Oklahoma and Zones 1 & 2. Shipping rates and options for Zones 3, 4 & 5 will be calculated at check out with the carrier's current rates.

Please review both the chart and the map below to identify your shipping zone and estimated your shipping costs.

 

Shipping Zone

Shipping Rate

Oklahoma

Flat $15 UPS Next Day Air Saver

Zone 1

Flat $35 UPS Next Day Air Saver

Zone 2

Flat $45 UPS Next Day Air Saver

Zone 3

Carrier managed, calculated at check out

Zone 4

Carrier managed, calculated at check out

Zone 5

Carrier managed, calculated at check out

 

SHIPPING ZONES


LOCAL DELIVERY

Free local delivery is available for orders over $50 within a 30 mile radius of Oklahoma City. If your order qualifies for free local delivery, you will be given the option at checkout. Please reference the delivery schedule below for estimated delivery dates.

Local Delivery Schedule

Order Day

Estimated Delivery Day

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday – Saturday

Monday

Sunday

Tuesday

Deliveries are made from 10:00am – 5:00pm, Monday - Friday. We may contact you via text message, with the phone number you provided at checkout, for updates or questions as needed.

30 mile radius of OKC

Fast Delivery

All shipments are via Next Day Air

FAQs

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Is the meat frozen or fresh?

All meat will be delivered frozen and packed with dry ice and should be placed into a freezer as soon as received.

What are your requirements for Free Local Delivery?

Our delivery radius is 30 miles outside of OKC (zip code 73104) and we have a $75 minimum on orders to qualify. If you are located inside of the local delivery zone and have reached the minimum order requirements, you will be given the option during checkout to select Free Local Delivery. Please reach out if you feel like you should qualify but are not given the option.

Do you ship internationally?

We do not currently offer shipping outside of the continental US.

Do you deliver to businesses?

We do not currently recommend shipping to businesses as shipping providers do not guarantee delivery by the end of business day. If delivered after business hours, the package will remain exposed until picked up and we suggest opening your items as soon as possible to check for damages and thawing as well as to move the items into your own freezer storage.

Can you ship to a P.O. Box?

We cannot deliver to PO Boxes due to shipping regulations.

Do you have a return policy?

If your items are damaged in any way or if you are concerned that they are no longer within a safe temperature zone, please contact us immediately to address the situation. Unless there is damage to the product, we do not offer returns as due to food safety measures we cannot resell any items that have left our facility.